Privacy Policy

Who is responsible?

Premier Khem Beach is operated by the Vietnamese registered household business Hộ Kinh Doanh Premier Bãi Khem, based in Phu Quoc, Vietnam. For questions about your personal information, email premierkhembeach@gmail.com.

Stay enquiries by email

The enquiry fields on our website prepare a message in your own email app. They do not submit the information to our website or create a reservation by themselves. You can review and edit the message before choosing to send it.

If you send it, we receive your email address, the dates, number of guests and room preference you include, and any other information you choose to write. We use that information to answer your enquiry, discuss availability and, if you proceed, arrange your stay. No payment is collected through this website. We do not use enquiry emails for unrelated marketing without a separate basis to do so.

When you visit the website

Our hosting provider may process technical information needed to serve and protect the website, such as your IP address, browser or device details, pages requested and access times. The site does not run advertising scripts.

The website loads fonts from Google and displays an embedded Google Map on the location section. When these resources load, your browser connects directly to Google, which may receive technical information and use its own cookies or similar technologies. You can read Google’s Privacy Policy. Links that open Google Maps take you to Google’s service.

Analytics cookies

We use Google Analytics, loaded through Google Tag Manager, to understand how visitors find and use the website, for example which pages are viewed and which country or device a visit comes from. Analytics cookies are only set if you choose “Accept” in the cookie notice. If you decline or make no choice, no analytics cookies are stored; Google may still receive basic, cookieless signals that the page was loaded, without identifiers stored on your device.

We do not use this information for advertising and we have turned off Google’s optional data sharing. Analytics data is kept according to the retention period set in Google Analytics. You can change your choice at any time: cookie settings.

Who may receive information?

Access to your message is limited to people involved in handling your enquiry or stay. We use third-party services to host the website and receive email, including Hostinger and Google. Their infrastructure may process data outside Vietnam; their privacy notices explain their own practices. We may disclose information if required by law. We do not sell your personal information.

How long is information kept?

We keep enquiry correspondence only for as long as needed to respond and manage any resulting stay, and longer where a legal obligation or a genuine dispute requires it. Technical website records are managed according to the hosting provider’s settings and retention practices. You can ask us about a particular message or request its deletion when it is no longer needed and no legal requirement prevents deletion.

Your choices and rights

You decide whether to send the prepared email. Depending on the applicable law, you may ask to access, correct, receive or delete your personal information; restrict or object to processing; withdraw consent where processing relies on it; and raise a complaint. To make a request, email premierkhembeach@gmail.com. We may need to verify your identity before acting on a request.

Changes to this policy

We will update this page if the way the website handles personal information changes. The date above shows the latest published version.